Limejump Limited is committed to ensuring the privacy and security of your personal data.

This Privacy Policy explains what personal data is processed about you, why we are processing your personal data and for which purposes, how long we hold your personal data for, how to access and update your personal data, as well as the options you have regarding your personal data and where to go for further information.

In this Privacy Policy, when we refer to “personal data”, we mean information which could directly identify you (for example, your name) and information which could indirectly identify you, meaning that it could identify you when combined with other information which we hold about you (for example, your date of birth). If you are a sole trader or partnership it is likely that much of the data we hold about your business will be classified as personal data but if you are a limited company it is likely the only personal data we will hold is employees’ business contact details. “Process” or “processing” means just about any conceivable use of personal data, including recording, storing, viewing or disclosing personal data.

Limejump Limited (company number 08021376 is the data controller of your personal data (referred to in this Policy as “Limejump” or “we”).

If you have any questions about your personal data which are not answered by this Policy, please contact our Data Protection Team: Data Protection, Unit 2.13, Canterbury Court, Kennington Park, 1 – 3 Brixton Road, London, SW9 6DE, or via email to dataprotection@limejump.com.

HOW WE COLLECT YOUR PERSONAL DATA

Information provided by you:

We collect your personal data to give you the best possible experience as a user of our products and services. In general, we collect information from you when you interact with us to request a quote or availability check, visit our website, subscribe to our newsletter, complete a survey or contact us with an enquiry or complaint. This covers all channels of communication with us, including over the telephone, email, website, social media, post and in person.

We’ll collect the following information from you when you request a quote:

• Your name; 
• Your date of birth if you are a sole trader or operate within a partnership;
• Contact address; 
• Email address; 
• Telephone number;
• Metering information (MPAN)Bank account or payment details;
• Meter readings and consumption data;
• Information such as your annual turnover and number of employees, to determine your microbusiness status;
• Any business specific job title.

We will also obtain or request  information from you if you contact us with an enquiry or complaint, so that we can try to resolve it. This information could include:

• Statements/Invoices;
• Legal documentation; 
• Letters or delegations of authority to brokers or other third-party representatives.

When you visit our website www.limejump.com your device and browser may disclose certain information (such as device type, operating system, browser type, IP address, MAC number, dates and times our website was accessed and other information) that may be Personal Data.

Cookies and similar technologies:

Limejump uses cookies and similar technologies that collect and store information when you visit our website. You can control and manage your cookies preferences by adjusting your browser settings or using the Limejump cookies preference tool – for more information, please refer to the Limejump’s Cookie Policy at limejump.com/privacy-cookies-policy/.

Information collected by other sources:

• Your personal data may be passed onto us from brokers, or energy exchanges should you choose to interact with them to arrange a quote or contract on your behalf;
• Before we are able to enter into a contract with you, we may need to obtain a credit report which will be provided to us by third party credit reference agencies;
• We’ll automatically receive readings in relation to your energy consumption. We will also receive readings and other data associated with any electricity generated by your assets; however, this is unlikely to be deemed personal data;
• We’ll receive information from industry organisations involved in the supply of your gas and electricity for example meter readers, meter equipment owners/ fitters and other energy suppliers or offtakers;
• We will also receive data from energy distributors and transporters who operate national databases for the gas and electricity markets which will include information such as unique identifiers linked to your meter and the address of the registered property;
• If you have an outstanding debt with us, additional personal data may be provided to us by debt collection agencies.
• We may use publicly available sources such as the electoral register, Land Registry, phone directories or Companies House to verify the information we hold about you or, for example, to trace you if you have moved without paying your bill.
• In order to comply with legal and regulatory obligations, to protect Shell’s assets and employees/contractors and specifically to ensure that Shell can comply with trade control, anti-money laundering and/or bribery and corruption laws and other regulatory requirements, we carry out screening (pre-contract and on a periodic basis post-contract) on potential customers which may include searches on individuals, especially where the customer is a sole trader or operates within a partnership. This screening takes place against publicly available or government issued sanctions lists and media sources. It does not involve profiling or automated decision making in relation to the counter-parties or potential counter-parties.

HOW WE USE YOUR PERSONAL DATA

We’ll use your personal data for the purposes outlined below:

To fulfil our contractual agreement to provide you with our products and services:

• Where requested by you, to provide you with a quotation for any of our products and services;
• To deliver our products and services to you according to our contractual agreement;
• To manage the forecasting and calculation of generation or consumption data and validate invoices;
• To deliver customer payments and manage payment plans;
• To contact you with important information about your account, including invoices and statements.

To comply with our legal obligations, and for the establishment, exercise or defence of legal claims:

• To comply with our regulatory requirements;
• To meet our data protection obligations to verify your identity, before we provide you with information relating to your account;
• To resolve any disputes relating to your service with us;
• For the detection and prevention of crime, including any investigations into potential fraudulent activity, such as energy theft; 
• To ensure that your contact details are correct;
• To comply with legal and regulatory obligations including health and safety, trade control, anti-money laundering and/or bribery and corruption laws;
• To defend against litigation or legal claims.

Where we have legitimate business interests, for example:

• To respond to customer enquiries and complaints;
• To manage payment schedules, credit levels and debt collection;
• To understand customer behaviour using modelling, analysis and profiling, so that we can provide you with products and services that are best suited to your requirements, including execution and analysis of market surveys;
• For management information (MI) reporting purposes including the use of analytics to help us continually improve our offering and operations to our customers;
• Subject to your marketing preferences, to provide you with information about products and services that we think you’d benefit from, by post, telephone or by electronic means.

If you are an existing customer, subject to your marketing preferences, or where you have otherwise expressly consented, we’ll send you relevant information about Limejump or Shell products and services that we think you’d benefit from.

You can opt out or update your marketing preferences at any time by contacting us:

Email: support@limejump.com

Post: Limejump, Customer Services, Unit 2.13, Canterbury Court, 1-3  Brixton Road, London, SW9.

WHO WILL WE SHARE YOUR PERSONAL DATA WITH?

• Any company that is a member of our group of companies, which includes our ultimate parent company Royal Dutch Shell Plc, where necessary for the service provision by us, internal administrative purposes, corporate strategy, auditing and monitoring, sanctions screening and research and development;
• Authorised third party agents, service providers, external auditors and/or subcontractors of Limejump;
• A competent public authority, government, regulatory or fiscal agency where it is necessary to comply with a legal or regulatory obligation to which Limejump is subject to or as permitted by applicable local law;
• Any person to whom Limejump proposes to transfer any of its rights and/or duties;
• Industry organisations involved in the supply of your gas and electricity for example meter readers, meter equipment owners/ fitters and other energy suppliers or offtakers, or operators of national databases for the gas and electricity markets
• Any other third party, subject to your prior approval.

Where you have given your consent for us to use your personal data in a particular way, but later change your mind, you should contact us and we will stop doing so. You can do so by:

Email: support@limejump.com  Post:  Limejump, Customer Services, Unit 2.13 , Canterbury Court, 1-3  Brixton Road, London, SW9.

Transfers of your data to other countries:

Where your personal data has been transferred to companies within the Shell group and/or to authorised third parties located outside of your country (including outside of the European Economic Area) we take organisational, contractual and legal measures to ensure that your personal data are exclusively processed for the purposes mentioned above and that adequate levels of protection have been implemented to safeguard your personal data. These measures include Binding Corporate Rules for transfers among the Shell group and for Shell companies in the European Union, European Commission approved transfer mechanisms for transfers to third parties in countries which have not been deemed to provide an adequate level of data protection as well as any additional local legal requirements. You can find a copy of Shell Binding Corporate Rules at shell.co.uk/privacy.html or by contacting privacy-office-si@shell.com For more information, please contact us by:

Email: support@limejump.com  

Post: Customer Services, Limejump, Customer Services, Unit 2.13, Canterbury Court, 1-3  Brixton Road, London, SW9.

HOW LONG DO WE HOLD YOUR PERSONAL DATA FOR?

We’ll only store your personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy or for as long as we reasonably consider necessary to establish, exercise or defend our legal rights. Your data will be retained in line with statutory and regulatory requirements. The criteria used to determine these retention periods includes:

• To comply with the minimum regulatory retention requirements as set by official regulators (such as the ICO and OFGEM), and the Department of Energy and Climate Change.
• To comply with the statutory retention periods for accounting records, as set by the Companies Act and HM Revenue & Customs (HMRC).
• Where our retention periods are not governed by legislation, our retention policy is based on commercial justifications, which have been set in accordance with the principle of retaining personal data for no longer than is necessary for the purposes for which it is processed. These include:
• To comply with our Supplier Licence Conditions.
• To enable us to provide you with our products and services.
• To allow us to resolve any disputes or complaints.
• For the detection and prevention of fraud.

YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA

The following section sets out your rights in relation to your personal data.

If you would like to exercise any of your data subject rights, please contact us by:

Email: support@limejump.com 

Post: Limejump, Customer Services, Unit 2.13 , Canterbury Court, 1-3 Brixton Road, London, SW9.

We aim to keep our information as accurate as possible. You can request:

• access to your personal data;
• correction or deletion of the personal data (but only where it is no longer required for a legitimate business purpose such as continuing to supply your business with energy);
• that you no longer receive marketing communications;

that the processing of your personal data is restricted; and/or that you receive personal data that you have provided to Limejump in a structured, digital form to be transmitted to another party, if this is technically feasible.

Complaints:

If you would like to make a complaint, please contact our Data Protection Team:

Data Protection Team, Unit 2.13, Canterbury Court, Kennington Park, 1 – 3 Brixton Road, London, SW9 6DE, or via email to dataprotection@limejump.com.

If you are unsatisfied with the handling of your personal data by Limejump, then you have the right to lodge a complaint to your local data protection authority The Information Commissioner’s Office (ICO) whose address is Wycliffe House, Water Ln, Wilmslow SK9 5AF, Great Britain or the Dutch Data Protection Authority whose address is Prins Clauslaan 60, 2595 AJ The Hague, The Netherlands. Please visit autoriteitpersoonsgegevens.nl/en for more information.

CHANGES TO THE PRIVACY POLICY

This Privacy Policy does not form part of any customer’s contract with us and we may amend it from time to time. Any changes we make to our Privacy Policy in the future will be posted on our website and, where appropriate, notified to you by email.

This Privacy Notice was last updated in March 2022.